Frequently Asked Questions

Abstract Submission

If I submit an abstract do I have to attend the Congress?
All accepted abstracts are scheduled in the Scientific Program either as E-Poster or and oral presentation​. It is expected that at least one author of the abstract attend the Congress  to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.

I have submitted an abstract, when will I know if it has been accepted?
Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. 

How can I make changes to an abstract I have already submitted?
Changes cannot be made to an abstract once it has been submitted. 


How do I register for the Congress?
In order to register for the Congress, please register online

How can I pay the registration fees?
Payment of registration fees can be made by credit card or bank transfer. For full details please click here .

Can I receive an invoice under the sponsoring Company/ Hospital's name?
Yes. If you require an invoice to be issued to the sponsoring company, please contact the registration department via the contact us form - specifying the services requested and full address of the sponsoring company.

Can I register for the Congress without paying?
Yes, but your registration will be confirmed only when full payment is received.

Can I register before the early fee deadline and pay later?
In order to benefit from the early fee registration discount, payment must be received before the deadline.

Can I register on site?
Yes. Onsite registration is available during the Congress days. Onsite fees will apply.

What do my registration fees include?
For full detailed entitlements, click here .

Will I receive a confirmation letter after I have finished registering?
Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed.


How can I find out information about hotels and their rates?
Kenes International is offering WCN 2015 participants specially reduced rates for various hotels in Santiago. 
Information, pictures, location and rates are available on the hotels page.

How can I book my room and should I pay in advance?
In order to book a room, please book online. Please note that full payment is required in order to book the room.

Will I receive a hotel confirmation?
Yes. A detailed confirmation letter will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.

Can I book a hotel room without registering for the Congress?
Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotels page.

How can I book rooms for a group?
For group booking (10 rooms and more) please contact us via the contact us form on this website. Different payment and cancellation conditions apply.​ 

Invitation Letters & Visa Applications

How do I apply for a visa to visit Chile?
Visa regulations depend on your nationality and country of origin. We suggest you contact your local Chilean Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you. Please visit the visa informaiton page for more details. ​​

Where can I get a Congress invitation letter so that I can apply for a visa?
Please send a request for an official invitation letter via the contact form on this website. Please make sure to send us your full name (as printed in your passport), full postal address and passport number. An official invitation letter will be created and sent to you by e-mail within 5-7 working days.

Is it possible to send an official invitation letter directly to my local Chilean Consulate?
Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.  

Congress Venue and Directions

Where is the Congress taking place?
The Congress will take place at the CasaPiedra

Centro de Eventos, Congresos y Exhibiciones

Avda. San José María Escrivá de Balaguer 5600


Santiago, Chile

For more information on the venue, please visit  

How do I get from the Airport to the Congress Venue?                    Santiago is located 15 minutes from Comodoro Arturo Merino Benítez International Airport. This is Chile's main airport, and is known to be o​ne of the busiest in the world due to its excessive airport traffic. Buses connect the airport to the city center's Terminal Pajaritos on a regular basis. Read more on transportation in Santiago

Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue  

For up-to-date tourist information including public transport information and maps, please visit the city's official website for more information


CME Credits

Is the Congress CME accredited?
Once the Scientific Program has been finalized, an application for CME credits will be made to the EACCME. Further details will be published on the Congress website as soon as they are available.

How can I claim my CME credits after the Congress?
You may receive your CME Certificate online immediately following the Congress. Please approach the Registration Desk on site for further information. Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.​

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